Payment Policy

1. Payment Policy Overview

This Payment Policy applies to purchases made through Maple Tobacco Co. at mapletobacco.ca. It explains the payment methods available to customers and the general steps involved in confirming and processing payments.

We accept the following payment methods, subject to availability:

• Credit and debit cards through the payment option shown at checkout.
• Interac e-Transfer, arranged through our customer support team.
• Bitcoin (BTC), Ethereum (ETH) and other cryptocurrencies we confirm we accept.

Payment methods may be subject to transaction limits, verification requirements, provider availability and other applicable restrictions. Please confirm your preferred method with us before sending an off-checkout payment.

2. Credit and Debit Card Payments

Customers can pay by credit or debit card using the payment option available during checkout on our Website.

How to pay by card

1. Add your selected items to your shopping cart.
2. Proceed to checkout and review your order details and total.
3. Select the available card payment option.
4. Enter the required payment information through the presented payment process.
5. Complete any additional verification requested by your card issuer or payment provider.

A card transaction may be declined or require additional verification by the issuing bank or payment provider. If your payment is unsuccessful, check with your bank or contact our support team before attempting another payment.

Your order is not considered paid merely because you have entered card details or received a pending transaction notification. Payment confirmation is subject to the information returned by the relevant payment provider.

3. Interac e-Transfer Payments

We offer Interac e-Transfer as an alternative payment method for customers who wish to pay directly from a participating Canadian financial institution.

How to arrange an e-Transfer

1. Contact us through our official WhatsApp number or the live chat available on our Website.
2. Request the current Interac e-Transfer payment instructions for your order.
3. Confirm the recipient details, payment amount and any reference information before sending the transfer.
4. Follow the instructions provided by our authorised support team and retain your transaction confirmation.
5. Allow time for the transfer to be received and verified.

A screenshot or bank notification may help us investigate a transfer, but it does not by itself establish that funds have been received. We will verify the payment before treating the order as paid.

Your bank may apply its own transfer limits, processing times or fees. Please check with your financial institution if a transfer is delayed, rejected or subject to a limit.

4. Cryptocurrency Payments

Maple Tobacco Co. accepts Bitcoin (BTC), Ethereum (ETH) and other cryptocurrencies that we specifically confirm are supported for your transaction.

How to arrange a cryptocurrency payment

1. Contact our team through official WhatsApp or website live chat before sending cryptocurrency.
2. Confirm that your chosen cryptocurrency and blockchain network are accepted for the order.
3. Obtain the current payment amount, destination address and any payment reference or instructions from our authorised team.
4. Carefully verify the cryptocurrency, network and full destination address before confirming your transfer.
5. Retain your transaction ID or transaction hash for reference.

Supported cryptocurrencies and networks

BTC and ETH are supported payment options. Other cryptocurrencies may be accepted only when confirmed by our team. Acceptance of a cryptocurrency does not automatically mean that every network, token or blockchain is supported.

Confirmation and network fees

Cryptocurrency payments may require blockchain confirmations before they can be verified. Confirmation times depend on network conditions and the specific cryptocurrency.

Network transaction fees are determined by the relevant blockchain or service provider. Unless otherwise agreed in writing, customers should account for applicable fees when sending payment so that the amount received can be matched to the order total.

Exchange-rate changes

Cryptocurrency prices can fluctuate. Before transferring funds, confirm the payment amount and any applicable rate or payment window with our team. If the amount received differs from the required amount, we may need to review the transaction with you before the order can be confirmed.

5. Payment Amounts, Currency and Fees

Before paying, review the order summary displayed at checkout or the total confirmed by our support team. The amount due may include the product prices and any applicable shipping charges, taxes or other disclosed costs.

The payment currency and amount should be confirmed before completing a transaction. If your bank, card issuer, payment service or cryptocurrency platform applies conversion charges or transaction fees, those charges may be separate from the amount payable to Maple Tobacco Co.

Contact us before sending funds if the amount, currency, exchange rate or payment instructions are unclear.

6. Payment Verification

We may need to verify payments before confirming an order. Verification helps us match the funds received with the correct customer and order.

Depending on the payment method, verification may include:

• Confirmation from the card payment provider.
• Confirmation that an Interac e-Transfer has been received.
• Verification of a cryptocurrency transaction on the relevant network.
• Clarification of an incomplete, duplicate or unmatched payment.

We may contact you if further information is reasonably necessary to investigate a payment or resolve an order discrepancy. Do not send passwords, card security codes, banking login credentials or cryptocurrency wallet recovery phrases to our customer support team.

7. Order Processing and Confirmation

Submitting an order or initiating a payment does not necessarily mean that the order has been accepted or is ready to ship. Order processing may depend on successful payment verification, product availability, address details and any applicable compliance checks.

Where payment is pending or cannot be matched to an order, processing may be delayed until the issue is resolved. If you have paid but have not received confirmation, contact us with your order number and relevant transaction reference.

Shipping and delivery arrangements are explained in our Shipping & Delivery Policy.

8. Payment Security

We encourage customers to use the official payment options presented at checkout or payment instructions confirmed by our authorised customer support team.

• Check that you are visiting the correct Website address.
• Verify payment instructions before sending funds.
• Keep transaction receipts and order confirmations.
• Never disclose passwords, PINs or wallet recovery phrases.
• Contact us promptly if you suspect fraudulent payment instructions.

Card payments may be handled by third-party payment providers. Their processing and security practices may also be governed by their own terms and privacy notices. No online payment method can be guaranteed to be entirely risk-free.

9. Refunds and Cancellations

Refund eligibility and order cancellation requests are handled according to our applicable policies and any mandatory rights provided by law.

Please review our Refund & Return Policy for further information, or contact our support team if you need help with a specific order.

Where a refund is approved, the method and timing of the refund may depend on the original payment method, the payment provider, the circumstances of the transaction and applicable law.

Cryptocurrency refunds require particular care because blockchain transfers are generally irreversible and exchange rates can change. If a cryptocurrency refund is approved, the refund method, amount, applicable conversion basis and destination details should be confirmed with our team before any transfer is made.

Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded.

10. Failed, Pending or Delayed Payments

A payment may be declined, delayed or left pending for reasons outside our control, including bank checks, provider outages, incorrect payment information, transfer limits or blockchain congestion.

If a payment appears unsuccessful:

• Check your bank, payment provider or wallet transaction status.
• Avoid immediately repeating a payment if the first transaction may still be pending.
• Contact our team with your order number and transaction reference.
• Do not send additional funds unless the outstanding amount and instructions have been confirmed.

If a duplicate payment or an unmatched transfer is identified, contact us so that the transaction can be investigated.

11. Unauthorised Payments and Disputes

If you believe a payment was made without your authorisation, contact your bank, card issuer or payment provider promptly. You may also contact us so that we can investigate any related order information.

For a payment dispute, provide your order number and relevant transaction reference where available. Do not share sensitive authentication information or complete payment-card details through public channels.

We will review payment concerns in accordance with our procedures, applicable payment-provider requirements and relevant law.

12. Contact Us About Payments

Need Interac e-Transfer instructions, cryptocurrency payment details or help with a card payment? Contact Maple Tobacco Co. through one of the official channels below.

This Payment Policy is general information and should be read together with our other website policies. It does not override applicable law or the terms of your bank, card issuer or payment provider.