Privacy Policy

1. Introduction

Maple Tobacco Co. respects the privacy of individuals who interact with our website and business. We aim to handle personal information responsibly and in accordance with applicable privacy laws.

Depending on the circumstances, applicable requirements may include Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), relevant provincial privacy legislation and other laws that apply to our activities.

This policy describes the types of personal information we may handle, the purposes for which we may use it, circumstances in which it may be disclosed, and options available to individuals regarding their information.

2. Information We Collect

The information we collect depends on how you interact with our website and which services or features you use.

Information you provide

This may include information you voluntarily submit, such as:

• Name, business name and contact details.
• Email address, telephone number and delivery or billing address.
• Order details, transaction references and customer-service correspondence.
• Wholesale enquiry information and business details you choose to provide.
• Messages, feedback, product enquiries and information submitted through forms or live chat.

Order and transaction information

If you place an order, we may process information needed to administer the transaction, such as products ordered, order totals, payment status, delivery details and relevant transaction identifiers.

Payment information may be handled by the payment provider used at checkout. We should not collect or store full payment-card details unless our systems are specifically designed and authorized to do so.

Technical and usage information

Depending on the website configuration, we or our service providers may collect technical information such as IP address, browser type, device information, approximate location inferred from technical data, pages visited, referral source and interactions with website features.

Information from service providers

We may receive limited information from providers involved in processing payments, preventing fraud, delivering orders, hosting the website, providing customer support or measuring website performance, where permitted by law.

3. How We Use Information

Subject to applicable law, personal information may be used for purposes including:

• Processing, confirming and administering orders and enquiries.
• Communicating about orders, delivery, account matters and customer support.
• Responding to wholesale enquiries and assessing business requests.
• Verifying relevant details, preventing fraud and protecting our website.
• Maintaining website functionality, troubleshooting errors and improving user experience.
• Understanding website performance where analytics tools are used.
• Sending marketing communications where permitted and, when required, with consent.
• Meeting applicable legal, accounting, tax and regulatory obligations.
• Establishing, exercising or defending legal claims where appropriate.

We do not intend to use personal information for materially different purposes without a lawful basis and any notice or consent required by law.

4. Cookies and Analytics

Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain sessions, protect forms, measure traffic or understand how visitors use the site.

Types of technologies

• Essential technologies: support core functions such as cart, checkout, security and session management.
• Preference technologies: remember selected settings where these features are enabled.
• Analytics technologies: help measure visits and interactions if analytics services are configured.
• Marketing technologies: may be used to measure advertising or personalize marketing if such tools are enabled and legally permitted.

The specific cookies and services depend on the tools installed on our website. Where required, we will seek consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings and, where available, our cookie-preference tool. Disabling certain cookies may affect cart, checkout or other website features.

Browser-based “Do Not Track” signals are not handled consistently by all services. Any applicable opt-out signals will be addressed as required by relevant law.

5. When We Share Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy, subject to applicable law.

• Website and hosting providers: to operate, maintain and secure our website.
• Payment providers: to process transactions and manage payment-related issues.
• Shipping and fulfilment providers: to prepare, dispatch and deliver orders.
• Customer-support providers: to manage enquiries, live chat and communications.
• Analytics or advertising providers: if these tools are enabled on our website.
• Professional advisers: where needed for accounting, legal or compliance purposes.
• Authorities or other parties: where disclosure is required or permitted by law, or is necessary to protect legal rights and security.

We do not authorize service providers to use personal information for unrelated purposes where restrictions are required by our agreements or applicable law.

Whether information is shared with any particular provider depends on the services actually enabled and used by Maple Tobacco Co.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, responding to enquiries, resolving disputes, maintaining business records and meeting applicable legal obligations.

Retention periods vary according to the type of information, its purpose, applicable legal requirements and whether it is needed to establish or defend a legal claim.

We use reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No website, electronic transmission or storage system can be guaranteed to be completely secure. If a privacy incident occurs, we will take appropriate steps as required by applicable law.

7. International Processing and Transfers

Some of our website, payment, hosting, analytics or customer-support providers may process information outside your province or country, depending on the services used.

Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and lawful access by its authorities.

We will take the steps required by applicable law regarding international processing, including appropriate contractual, security or transparency measures where required.

Before publishing this section, Maple Tobacco Co. should confirm the countries in which its hosting company and relevant service providers store or process personal information.

8. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Withdraw consent where processing is based on consent, subject to legal limitations.
• Ask questions about how information is collected, used or disclosed.
• Request deletion or restriction of certain information where applicable law provides that right.
• Make a privacy complaint to us or, where appropriate, the relevant privacy regulator.

Some information must be retained to meet legal obligations, complete transactions or address disputes. Consequently, not every request can necessarily be fulfilled in every circumstance.

To make a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before responding.

9. Marketing Communications

If we send promotional emails or other marketing communications, we will do so in accordance with applicable laws and consent requirements.

You can use the unsubscribe instructions included in a marketing email where available, or contact us to update your preferences. You may continue to receive essential transactional messages relating to orders or customer-service matters.

We will not treat a request to stop promotional messages as a request to stop necessary communications about an existing transaction.

10. Age Restrictions and Eligibility

Maple Tobacco Co. operates in a product category that may be subject to age restrictions and other legal requirements. Our website and products are not intended for individuals who are legally prohibited from accessing or purchasing the relevant products.

We may take steps to verify age or eligibility where required by law. We do not knowingly seek to collect personal information from children in connection with prohibited purchases. If you believe a child has provided personal information to us, contact us so we can review the circumstances and take appropriate action.

11. Third-Party Websites and Services

Our website may link to third-party websites, payment pages, delivery tracking services, social platforms or communication tools.

Those third parties may have their own privacy policies and data practices. We encourage you to review their policies before providing personal information directly to them.

This policy applies to the personal information handled by Maple Tobacco Co. in connection with our own website and business activities; it does not automatically govern independent third-party websites.

12. Changes to This Privacy Policy

We may update this policy to reflect changes to our practices, website features, service providers or legal requirements.

When we make changes, we will update the effective date shown at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

13. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy request or wish to raise a concern about the handling of personal information, contact Maple Tobacco Co.