Terms and Conditions

1. Acceptance of These Terms

By accessing or using our website, you agree to comply with these Terms and any additional terms clearly presented for a particular service or transaction.

If you do not agree to these Terms, you should discontinue use of the website. Where a separate agreement applies to an order or service, that agreement may supplement these Terms. If there is a conflict, applicable law and the terms governing that particular transaction will determine which provisions apply.

2. Eligibility and Legal Compliance

You may use the website only for lawful purposes and in accordance with the laws applicable to you.

Certain products sold or described through our website may be subject to minimum-age requirements, licensing rules, advertising restrictions, product-specific regulations or other legal conditions. You must meet all applicable requirements before accessing or purchasing restricted products.

• You must provide truthful and accurate information when placing an order or making an enquiry.
• You must not attempt to bypass age-verification, identity-verification or other lawful eligibility checks.
• You must not request or arrange a transaction that would violate applicable law.
• You are responsible for checking any applicable restrictions in your jurisdiction before ordering.

We may refuse, suspend or cancel a transaction where reasonably necessary to comply with law, address suspected fraud, verify eligibility or resolve a material order issue.

3. Website Use

You agree not to misuse the website or interfere with its normal operation. Prohibited conduct includes:

• Using the website for fraudulent, deceptive or unlawful purposes.
• Attempting unauthorized access to accounts, systems or restricted information.
• Introducing malicious code or deliberately disrupting website services.
• Scraping, copying or republishing website content in violation of applicable law or our rights.
• Submitting false information, abusive messages or fraudulent orders.
• Interfering with the security, availability or integrity of the website.

We may take reasonable steps to protect the website and our customers, including restricting access where there is a legitimate security, compliance or operational reason.

4. Products, Descriptions and Availability

We aim to present product information, images, descriptions and prices as accurately as reasonably possible. However, colours and visual appearance may vary between devices, and product details may change as manufacturers or suppliers update their products.

Product listings, quotations and availability information are subject to confirmation. Unless explicitly stated otherwise, displaying a product on the website does not guarantee that it is in stock or that an order will be accepted.

We may correct genuine listing errors, update product information or remove listings when reasonably necessary. If a material change affects an order you have already placed, we will take appropriate steps in accordance with applicable law and the circumstances of the transaction.

5. Orders and Order Acceptance

When you submit an order, you are requesting to purchase the selected products subject to these Terms and any additional conditions shown during checkout.

An automated order acknowledgement confirms that we have received your request; it does not necessarily mean the order has been finally accepted or dispatched.

We may need to review an order for stock availability, payment status, pricing accuracy, delivery details, eligibility or compliance reasons. If we cannot fulfil an order, we will take appropriate steps to notify you and arrange any refund required by applicable law.

Please check your order details carefully before submitting payment. If you notice an error, contact us promptly. We cannot guarantee that a change or cancellation will be possible after an order has entered processing or dispatch.

6. Prices, Taxes and Payments

Prices and any applicable shipping charges will be presented through the website or communicated in a quotation. The applicable currency, taxes and other charges should be confirmed before you complete a purchase.

We may update prices for future purchases. A change to a displayed price does not automatically alter an order that has already been accepted, except where correction or adjustment is permitted by law and the applicable transaction terms.

Orders are subject to payment authorization and any verification required by the payment provider. We do not guarantee that every payment method will be available at all times.

If a payment fails, is reversed or requires further verification, we may contact you to resolve the issue. We will handle duplicate payments, payment disputes and eligible refunds in accordance with applicable law and the relevant payment-provider procedures.

7. Shipping and Delivery

Delivery options, destinations, charges and estimated delivery times depend on the order, the delivery address, the carrier and the service selected.

Delivery estimates are generally estimates rather than guarantees unless expressly stated otherwise. Delays may occur due to carrier operations, weather, customs, regulatory checks, incorrect address information or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for reviewing order confirmation details. Contact us promptly if you identify an address error.

Tracking information, where available, may be supplied by us or the carrier. If a shipment is delayed, appears lost or arrives damaged, contact us with your order reference so we can investigate.

For further details, review our Shipping and Delivery Policy. Nothing in these Terms excludes statutory rights relating to delivery, non-delivery or goods that do not conform to the applicable contract.

8. Returns, Refunds and Order Issues

If a product is damaged, incorrect, defective or otherwise raises an order issue, please contact us promptly with your order reference and relevant details. Photographs may help us assess a reported issue.

Any return, exchange or refund process is subject to our applicable return policy and mandatory consumer-protection laws.

Certain product categories may be subject to special handling, hygiene, safety or regulatory restrictions. Such restrictions do not remove consumer rights that cannot legally be excluded.

Please consult our Refund and Return Policy for the procedure applicable to your purchase.

9. Accounts and Security

If the website permits you to create an account, you are responsible for providing accurate account information and taking reasonable steps to protect your login credentials.

You should notify us promptly if you suspect unauthorized access to your account or believe that account information has been compromised.

We may restrict or suspend account access where reasonably necessary to protect the website, prevent fraud, investigate misuse or comply with legal obligations.

10. Intellectual Property

Unless otherwise stated, website content—including text, graphics, logos, page layouts, photographs and original design elements—is owned by Maple Tobacco Co. or used with permission from the relevant rights holder.

You may browse the website and use its content for personal or legitimate purchasing purposes. You must not reproduce, distribute, modify or commercially exploit protected content without authorization, except where permitted by applicable law.

Product names, trademarks and logos belonging to other businesses remain the property of their respective owners. Their appearance on the website does not imply ownership or endorsement unless expressly stated.

11. Privacy and Personal Information

When you use the website, submit a form or place an order, personal information may be handled as described in our Privacy Policy.

By providing information, you acknowledge that it may be processed for purposes such as administering transactions, responding to enquiries, providing customer support, maintaining website security and meeting applicable legal obligations, subject to our Privacy Policy and applicable law.

Our Privacy Policy explains further details about data handling, service providers, retention and available privacy choices.

12. Disclaimers and Limitation of Liability

We make reasonable efforts to keep the website available and its information accurate. However, we do not guarantee uninterrupted availability, error-free operation or that every item of information will always be current.

To the extent permitted by applicable law, Maple Tobacco Co. is not responsible for losses caused by events beyond our reasonable control, unauthorized interference, third-party service interruptions or your misuse of the website.

Nothing in these Terms excludes or limits liability, warranties, remedies or consumer rights that cannot lawfully be excluded or limited. Where a limitation is permitted, it applies only to the extent allowed by the law governing the relevant transaction.

These Terms do not affect any mandatory statutory rights you may have as a consumer.

13. Indemnity

To the extent permitted by applicable law, you may be responsible for losses, claims or reasonable costs arising directly from your unlawful use of the website, your material breach of these Terms or your infringement of another person's rights.

This section does not apply to the extent a claim results from our own negligence, misconduct or other circumstances for which responsibility cannot lawfully be excluded or transferred.

14. Governing Law and Disputes

These Terms are subject to the laws that apply to the relevant transaction and the operation of our business, including applicable Canadian federal and provincial laws.

The specific province or territory governing a dispute should be identified based on the business's actual location, applicable legislation and the circumstances of the transaction. Nothing in these Terms removes any mandatory consumer rights or jurisdictional protections that apply by law.

If you have a concern, we encourage you to contact us first so we can attempt to resolve the matter informally where appropriate.

15. Changes to These Terms

We may update these Terms to reflect changes in our business, products, website features or legal obligations.

The current version will be published on this page with an updated effective date. Where applicable law requires specific notice or consent, we will take the required steps.

Changes will not override rights that have already accrued or mandatory legal protections.

16. Contact Maple Tobacco Co.

If you have a question about these Terms, an order or our website, contact our team using the details below.